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Shipping & Returns

Required Delivery Information
The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn't correct, you won't receive the items, you will be responsible for the lost.

Shipping options and charges
Shipping your purchases on time is very important to us. To make sure you receive your purchases as soon as possible, the items mostly will be shipped by DHL or EMS. We're glad to offer international shipping to most places in the world.

Process time of your order
All items are dispatched within 1-2 business day of placing your order, subject to payment verification. Upon shipment, you will receive a shipment confirmation e-mail with the carrier and order tracking information.
Note: All orders are processed and delivered Monday through Friday, excluding holidays. We cannot be responsible for unanticipated delays, such as holidays or incorrect addresses. And we recommend that someone be available to accept the package. If you are not able to sign for delivery at home we suggest having parcels sent to your workplace.

Track your order
When the order has been dispatched, we'll email you the tracking code and express website in 48-72 hours which you can check the items online. You can also track your order on the My Account page.
Tracking number to verify on:
EMS website: http://www.ems.com.cn/english.html
DHL website: http://www.dhl.com/en.html OR
http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef
Please note that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.

Get your order
The shipping time varies based on where you are located and whether the product you order is in stock. Normally, you will get the items in 10 business days after you finish placing the order. Please pay attention with your account at anytime. If you don't receive your order in 15 days, contact Local Post Office A.S.A.P. immediately. You can also contact our customer service team; we will make every effort to serve with you.

Sign for the delivery
A signature is required for your delivery. But if you are not available the couriers may try one of your family members. If you and your family members are unavailable, they will take the parcel back and send the order next day.

Refuse a shipment
If you refuse to sign the order for some reason or if the package was automatically returned after several times unsuccessfully delivery (due to you are not available or you provided a wrong or incomplete delivery address to us), your order will be cancelled and refund will be made to the credit card used for your order.

Taxes & Customs Duties
We currently ship to over 200 countries across the globe and most countries allow free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.
All items in our online store are sold on a Delivery Duty Unpaid basis, which means that, all relevant duties and taxes may be imposed by some countries. Customers are liable for any applicable custom duties or taxes that may be imposed on a delivery in the destination country.
In addition, if you wish to make an exchange, you would be also responsible for taxes and duties on the replacement item.

Return instructions
Please follow the instructions below to return an item:
Please send an email to contact us to specify the reason for returning at first, our support staff will provide you the shipping address.
Please take care when unpacking and repacking your products.
Please enclose a piece of paper includes the following information:
* Your name and email address using to place the order
* Order number
* Specify the reason for returning the item
Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Please provide us the tracking number once you have shipped them back.